This award is open to reception teams of any size working in a clinic in the UK or Ireland. In selecting finalists and a winner for this award, the judges will look for evidence of ongoing, outstanding customer service, a continuous training programme, strong practitioner support and effective teamwork for the benefit of the clinic and its patients. You are encouraged to keep your entry concise and clear; bullet points and the use of formatting options such as bold, underlines and italics are encouraged to ensure your entry is easy to digest for judges. A strict character limit of 1,700 (including spaces) is enforced for each question and you must not exceed this; however, your entry does not have to meet it. References are included in the character count, although you may supply a reference list as part of your supplementary materials if it exceeds the character count. There will be no voting process and the winner will be decided by the judging panel.
Founded in 2017 by Dr Ifeoma Ejikeme, Adonia Medical Clinic was born to create a perfect blend of both medicine and aesthetics as we strongly believe the two go hand in hand.
Our aim is to help our patients reclaim their skin confidence with proven and personalized care. We understand that each person that comes to the clinic is at a different place in their skin journey, so we offer different solutions, to match their needs. Inclusivity is of paramount importance to us. We ensure we are able to cater for both men and women and all skin types, tones and conditions.
Adonia Medical Clinic is continually growing and improving, with patient safety being our main priority.
Their role is paramount in providing a flawless patient journey that inspires confidence and exceeds patients’ needs, requirements and expectations.
Their responsibilities include administration of daily clinic activities, as well as patient and team support. The team have helped to develop Clinetix’s protocols, ensuring optimal patient care and smooth operation of the clinic.
Conversion rates are reassuringly high due to the trust established during the earliest of contacts with the reception team.
Patient survey results confirm the highest levels of patient satisfaction attained by reception staff come from giving patients a warm welcome, clear and well-informed answers to their questions, and offering for written information to be emailed or posted relating to any enquiry.
Since 2011, Clinetix has provided excellent clinical care to over 10,000 patients. Our dedicated Reception Team have learned from everything they have experienced over this time and with our impressive staff retention, we have retained this valuable organisational knowledge, benefiting patients and contributing to the continued growth and success of the clinic.
Despite Define Clinic only being open for four months, and recruiting a staff from non clinical backgrounds, the reception team have demonstrated a commitment to learn about both medical aesthetics and cosmetic dentistry in a short space of time; no easy feat. The application of their new found knowledge alongside their 5 star hospitality skills have helped the clinic grow rapidly. In addition to their day to day responsibilities, the reception team have also organised and operated three patient awareness evenings during which we had 40-50 people each time and followed up on leads as a result of them. Without the Define Clinic reception team the reputation we are developing would not be possible.
Dr Nestor's Medical & Cosmetic Centre prides itself on the premium level of warm, friendly, discreet and professional service offered by its renowned clinic reception team, to each and every patient. The team regularly receive glowing testimonials for their service; they have worked hard to build relationships and rapport with patients, ensuring that they always feel comfortable and relaxed at every visit. From the very first telephone call through to appointments, the reception team strive to ensure that needs are met for every patient. The clinic team are highly trained to offer a versatile service across the clinic, and ensuring a smooth and effective management of the clinic on a daily basis. The hard work of the team is essential to securing the clinic’s ongoing success, and they pride themselves on increasing their knowledge and skillsets regularly, in order to offer the highest levels of care and service to patients
From first enquiry, our highly trained team plays an important role in ensuring that our patients feel relaxed, comfortable and well looked-after, and that their concerns are listened to with sensitivity and care. The team’s knowledge, experience and commitment to our patients play a large part in our high enquiry conversion rate, so they are vital to our business.
When patients arrive at our relaxing and discreet purpose-built clinic, Sian, Melanie and Amanda provide a professional and friendly welcome, and they are each knowledgeable and reassuring about our wide range of treatments, having experienced many of them for themselves. They are trained in using and advising on our range of cosmeceutical products and are of course always professionally presented themselves, providing a superb first impression of our clinic team.
Illuminate Skin Clinic was founded by the award-winning Dr Sophie Shotter and is based in Kings Hill, Kent. Dr Shotter opened this premium clinic five years ago with a vision of delivering a selection of the best holistic services that blend aesthetics with wellness, teamed with an unrivalled patient consultation protocol and aftercare service.
Today, the clinic offers a comprehensive range of aesthetic treatments such as Injectables, threadlifting, PRP, and peels, alongside body treatments such as fat-reduction by CoolSculpting and wellness treatments that include, Bio-identical Hormone Replacement Therapy, Women’s Wellness Services and Intravenous Vitamin Infusions. Dr Shotter has also hand-picked the clinic’s product partners and offers skincare regimes by NeoStrata, skinbetter SCIENCE and Obagi Medical to name a few.
The reception team at the clinic are an integral part of every patient's experience, being the warm voice answering their phone call, the friendly face greeting them when they visit, and the efficient organiser of appointments. Their skill combined with their personal touch helps make Illuminate the success it is today.
Mary White says, “My Reception Team are at the heart of everything we do. It’s the small things that matter: our receptionists know when patients have birthdays, the names of their grandchildren, what pets they have and where they’ve been on holiday this year. I am proud to work with my team.”
The reception team at Rachel Goddard Aesthetics have been trained to a high standard in order to provide consistent customer service and to make all patients feel welcome and valued.
Our Clinic Co-Ordinator, Hannah, is a qualified aesthetician with a degree in beauty therapy and spa management. She is the first point of contact for both existing patients and new enquiries. She deals with appointment bookings, skincare advice and can give general treatment information and information on pricing.
Our Co-Ordinator has been trained in-house to a level where she can explain the ageing process, treatment options, treatment planning, downtime and realistic results to patients. Hannah is responsible for greeting the patient when they attend clinic and accompanying them to the waiting area where they can have an informal chat about potential treatment options, prior to consultation with one of our clinicians. Hannah is supported by our training manager, who has previous worked as our Clinic Co-Ordinator, and is able to step into the role when required.
Our clinic manager oversees the daily running of the clinic and is responsible for reception staff appraisals, clinic policies and has recently project managed our extensive refurbishment. Our clinic assistant ensures that patient areas and treatment rooms are prepared for each patient attending clinic.
Our priority is to make our patients feel special. Every patient is treated in exactly the same way, no matter how long they have been attending clinic.