The award for Best New Clinic was open to any clinic in the UK and Ireland, which was established after 1 January 2016. The best new clinic will be judged on initiatives designed to promote growth, evidence of commitment to customer service, patient care and patient safety and good feedback from customers/patients. There will be no voting process and the winner will be decided by the judging panel.
Chester MediSPA, the new £1 mln state of the art clinic in the heart of Chester City Centre opened in November 2016.
The world-class clinic is jointly owned by one of the UK’s leading advanced aesthetic practitioners Jane Wilson and experienced Clinical Director Caroline Sadler and boasts a highly skilled team of beauty practitioners and therapists.
The clinic prides itself on offering clients the most advanced, clinically proven treatments and products to help them look their very best, and support this with other beauty therapies and a holistic approach to wellbeing.
Clients travel from North Wales, Liverpool, Cheshire, Shropshire, the Midlands, some travel more than 2 hours to benefit from the first class treatments.
The stunning clinic offers a wealth of treatments to help everyone look their best at all times. Treatments range from dermal fillers, wrinkle reducing injections, PDO threads, colonic hydrotherapy and world-class lasers, to the more traditional treatments such as Aromatherapy Associates spa therapies, HydraFacials and manicures.
The clinic prides itself on having the very latest cutting edge treatments, products and high tech equipment available on the market today; offering Harmony XL Pro and BTL Exilis Elite for skin rejuvenation, fat reduction, tattoo removal, and Soprano Ice Platinum for virtually painless, quick, effective hair removal system.
Cliniva Medispa opened 2nd May 2017 after 9 months of complete renovations to an old canal house building that was derelict giving character back to our town. Our clinic is situated on a very busy road with a private car park, which allows 5 cars to park as well as unlimited parking surrounding our building. This allows visitors no stress when visiting us.
The clinic has been designed with the vision it would accommodate both clinic and aesthetics training days. The design of the building starts with our bespoke shop front, which is very welcoming, and luxurious looking to attract potential customers. Within our contemporary luxury clinic we have a large bright and open reception area with an open planned glass-floating staircase that is bespokely made to give that WOW factor to our clients.
Within the 3-floor clinic we have 5 treatment rooms, office, training Centre with a board table that sits 10 delegates. We have a separate comfort zone where delegates can have breaks and lunch with a drinks station, sweets, biscuits, fruit on demand.
In clinic we have a database of around 1300 clients and we may see between 20-30 clients each day depending what treatments are booked in clinic. We like to give clients time and not rush treatments giving good informed consent before any procedure and allowing time to discuss aftercare.
The variety of treatments we offer are anti-wrinkle treatments, dermal fillers including all advanced areas and chemical skin peels. We offer skincare consultations using a skin scanner to enhance our skin consultation process. We have also introduced our own skincare range Cliniva Skincare and Cliniva Cosmetics which is proving very popular.
Technologies we offer in clinic are the EDs machine, endymed, cryopen, LED mask and we have just recently purchased the Hydrafacial and 3DLipo machine.
Within clinic we also offer permanent makeup, microblading, makeup applications and 1-2-1 makeup lessons. Our aesthetician also offers massages and bespoke medical grade facials within our clinic.
Our clinic ethos is our clients are the future of our business, so treat them, as we would wish to be treated. We believe in delivering the best quality evidence based treatments in a safe environment. Always explaining treatment options and giving choice is key. We always listen to our clients, guide them and also allow our clients to guide us ensuring client safety and confidentiality is maintained at all.
‘The Clinic by Dr Mayoni’ is an aesthetics and beauty clinic based in Honor Oak Park in South East London. I began my career in aesthetics after setting up a home-based clinic however over the last few years, I am proud to say that my practice has grown through word of mouth. Last year I began to look for a commercial premises and in September of 2017, I established The Clinic. My background in general surgery has meant that my absolute core value is to be able to offer first class, safe aesthetics to our patients. During my early interactions with patients, it also became apparent to me that there was a huge sense of guilt and embarrassment around their desire for aesthetic treatments. So our ethos here is about allowing our patients the space and time to pause their busy lives and look after themselves without feeling guilty. My passion is to improve the wellbeing of my patients with results driven treatments with fantastic customer service. I am privileged to see first hand the impact that successful aesthetics treatments have on people. Treatments that really work boost clients’ self esteem and their quality of life, and I find this immensely rewarding. Another important part of our ethos is to build relationships of trust with our aesthetics clients. I understand that clients can be nervous to take the first step to find out more about a treatment. My background in medical surgery dealing with some very personal subjects has stood me in good stead for this aspect of running my own clinic and building up a rapport.
Since The Clinic opened its doors in September 2016 we have treated over 350 aesthetics clients. We offer a wide range of treatments, which we are continually expanding and improving. At present we provide advanced cosmetic and medical skincare which I have decided to limit to 3 brands: Environ, iS Clinical and Obagi so that patients are able to choose from time scale and price point to suit them. With regards to injectables, I offer both upper and advanced lower face botulinum toxin treatments. I also provide fillers as part of the 8-point lift, MD Codes and lip and lower mouth treatments. We also offer a variety of machine-led treatments, including E-Dermastamp micro-needling, Plexr soft surgery and Dermalux phototherapies. In conjunction with this I also now provide microsclerotherapy for thread veins which has also been well received by my patients. In line with our practice ethos of body and mind wellbeing, we also offer the Advanced Nutrition Programme (ANP) range of nutritional supplements. Our latest addition will be the Geneveve vaginal laxity treatment, focusing on another area that is key to a woman’s emotional wellbeing.
The clinic opened on the 11th of April 2016 in the heart of Edinburgh. In the past 14 months we have grown from a database of 20 patients to a over 1000.
Patient care, education and good medical practice form the cornerstone of the patient journey. Treatments offered include injectables, thread lifts, skin health treatments (skin care, all grades of peels, and medical needling), and hair restoration surgery, one of only two clinics in Scotland that provides this procedure by an in-house doctor, the only one in Edinburgh.
Edinburgh is a cosmopolitan, health conscious and lifestyle orientated city, however relatively naive to aesthetic treatments. We believe that Aesthetic Medicine ties into this very well, as it is Facial Health and awareness of the ageing process. There is reservation and some concern regarding treatments. Patients who have never had treatment or attended the clinic are understandably nervous. We understand how uncomfortable and daunting this experience can be and we take this very seriously. We believe that from the moment patients contact us, they have already put a lot of time and effort into making that first step and therefore need to be approached and treated with this in mind. When a patient makes an appointment, they are sent a mini-biography of their doctor, and relevant publication written by the physician regarding their sought treatment, as well as encouraged to review the FAQs on the clinic website. Their journey continues when they are greeted by the patient coordinator who escorts them to the patient lounge and puts them at ease answering any initial questions. Patients are given up to 60 minutes with their doctor for a thorough consultation for history and examination, and an opportunity to voice their ideas, concerns and expectations. A treatment plan that suits all of these as well as their financial budget is made with the patient. Only when appropriate and both patient and doctor are happy to proceed to treatment does this take place. Often, patients are encouraged to take time to think about all that has been discussed, given literature and asked to re-attend at a later date for treatment.
We believe that having a dedicated doctor at hand pre-, intra- and post procedure, particularly for more invasive treatments is paramount to patient safety and care. Our hair restoration services in our own newly purpose built operating theatre, offers just this by Dr Nestor.
Emma Chan Medical Aesthetics is a brand new state of the art clinic that offers, quite simply, great aesthetic care. Situated in Buckshaw Village, Lancashire, the clinic was opened in April 2016. Development of the clinic has been two years in the making, and included extensive client consultation, feedback and consideration of how the best experience can be delivered.
Treatments we offer include:
• Injectable dermal fillers (FDA approved only)
• Botulinum toxin injections
• Radiofrequency skin tightening and ablation (eTwo Syneron Candela)
• Laser hair removal – Lumenis (Gold Standard diode laser)
• Microneedling (EDS by Genuine Dermaroller)
• Skin peels and Medi-facials (Neostrata and iS Clinical)
• Prescriptive and medical skincare (Obagi, Neostrata, Aestheticare and Emma Chan signature skincare)
Our ethos is clear. To provide our clients with the best experience from start to finish. From initial enquiry and consultation, through to the experience of the actual treatment and aftercare - we aim to provide exceptional service at each point in the client journey.
Our staff consist of :
• Emma Chan (Advanced Nurse Practitioner in Aesthetics, BACN lead North West)
• Rebecca Keld (Specialist Nurse in Aesthetics)
• Stacey Trafford (Aesthetician and Laser Therapist)
• Selina, Catherine and Katie (Clinic coordinators)
• Charlotte (Marketing, events, quality assurance)
Our clinic space is over two floors and has been designed to take account of what clients value. Discretion, privacy, comfort and easy access have been top of the agenda (Survey Monkey questionnaire August 2015). We have three large treatment rooms and a warm, chic interior design. On entering the clinic there is a dedicated reception area and separate waiting area for each treatment room.
Since opening we have treated 5167 clients. Prior to opening we had an existing database of 800 clients. We now have more than 2000, with our active database more than doubling over three years. Our patient satisfaction scores are exceptionally high with over 95% stating our treatments and service are excellent (Survey Monkey May 2017). We currently hold a 100% 5 out of 5 rating on Facebook. We pride ourselves on delivering the best aesthetic care and our figures speak for themselves. Crucially, we have an industry leading retention rate of 76% (as benchmarked against clinics of a similar size). Over three quarters of clients who visit for treatment, return.
River Aesthetics is a leading cosmetic medicine clinic and is a UK centre of excellence for thread lifting and feminine rejuvenation. Led by a ‘dynamic duo’ of Dr Victoria Manning and Dr Charlotte Woodward - River Aesthetics boasts over 45 years of trusted medical experience, alongside a highly personal approach and commitment to patient safety. The flagship River Aesthetics clinic was founded in Lymington in 2012, yet thanks to exponential growth driven through organic recommendations, River Aesthetics have just launched their new Canford Cliffs clinic in Spring 2017. In addition, the River team have expanded their footprint with a Harley St location in the last year. Patient numbers have grown from 20 at launch to over 1000 today – an annual growth rate of 5000%. Their trademarked RiverLIFT treatment restores natural facial balance and softens signs of ageing using threads and cosmetic injectables. River Aesthetics pioneered the UK’s first ever breast thread lift and also specialise in feminine rejuvenation using Desirial, with Dr Victoria and Dr Charlotte recognised as UK expert trainers for these procedures. Additional treatments include cosmetic injectables, thermavein, chemical peels, skin tightening, skin resurfacing, River Renew medical facials with Hydrafacial and plant stem cells, prescription skincare, mesotherapy, and silhouette soft & PDO thread lifts. The River Aesthetics philosophy is to use their years of aesthetic expertise to deliver the best possible treatments for a natural, rejuvenating and restorative result. Success means not only addressing problems and delivering natural-looking results, but helping patients maintain a beautiful, healthy appearance for as long as possible.
River Aesthetics is now attracting a celebrity following, including Meg Matthews who opened the Canford Cliffs clinic and has also been recognised by Brides Magazine as one of the UK’s top 10 facialist clinics in 2016, and featured within the Tatler Cosmetic Surgery Guide for their work with thread lifts.
The Clinic at Newton Place was created in response to new legislation introduced by the Scottish Government, implemented by Health Improvement Scotland.
The clinic was established on the 31st March 2017 and was created to ensure that the skill loss to the aesthetic industry in the West of Scotland was minimised. It was the first, and only, purpose built clinic in Scotland which facilitated a safe environment where practitioners could continue under practicing privileges. The clinic was a response to new legislation which effectively hampered the ability of many skilled practitioners’ to work in the manner that they may have previously.
The new legislation that was introduced required all practitioners to work from a HIS regulated clinic. As a result, many experienced people within the industry were looking to exit as they simply didn’t have the ability to comply with the new rules. Despite it’s recent opening there are now in excess of 20 skilled practitioners utilising the custom built clinic space. The availability of the facilities is bespoke to the practitioner and can be used for as little as one hour at a time.
The clinic brings together a varied number of practitioners offering a vast array of services. From Nurses, Nurse Practitioners to Cosmetic Doctors, consultants and Dental therapists and Dentists the clinic is truly an exceptional vehicle to allow all of these skilled practitioners to continue to offer their services. Not only that, but the clinic is overseen by Nurse Practitioner Michelle Mclean, a veteran of thousands of aesthetic treatments, who oversees standards, implements clinic regulations and training opportunities and clinical support. Thus making a safe environment which responds to the needs of Health Improvement Scotland whilst still allowing very well qualified practitioners and those new to the industry to continue within it without the challenge of having to establish their own clinic.
Created in response to the changing landscape in Scottish medicine the clinic serves to push up standards and create a safer environment for patients. It has it’s own dedicated entrance and brand identity but allowing for the individual practitioners to continue with their own identity and company names. There is a dedicated reception area and staff, two waiting rooms and two extremely spacious treatment room. All of the staff working on reception have an NHS background and have been fully trained in Nurse Practitioner Mclean’s own clinic.
Yuva MediSpa is the new global aesthetics centre of excellence created by Dr Raj Acquilla. This destination Aesthetic medi-spa is a bespoke masterpiece that has been developed over 3 years, including a 9 month customized build, which finally soft launched in April 2017. The YUVA portfolio of services is comprehensive across the medical aesthetic speciality including injectables, energy based devices, dermatology and internal medicine. As one of the leading experts globally in this field, Raj Acquilla has focused on offering leading treatments to his patients to deliver exceptional results.
Without advertising or marketing in 15 years and purely through word of mouth recommendation, YUVA have grown to a multi-site practice with a super clinic in Cheshire and exclusive by invitation practice in Mayfair. Raj Acquilla harnesses his extensive expertise in aesthetics both as a leading trainer and as a practitioner, where he has personally treated more than 6000 patients per year over the last 15 years and continues to set the industry standard. Patient experience and comfort is at the heart of creating the YUVA medi-spa experience and the clinic itself is a design and architectural masterpiece which has to witnessed.