This award is open to any clinic group with 10 clinics or more in the UK and Ireland. The group will be judged as a whole on commitment to excellence in customer service, patient care and patient safety, as well as evidence of good feedback from patients. You are encouraged to keep your entry concise and clear; bullet points and the use of formatting options such as bold, underlines and italics are encouraged to ensure your entry is easy to digest for judges. A strict character limit of 1,700 (including spaces) is enforced for each question and you must not exceed this; however, your entry does not have to meet it. References are included in the character count, although you may supply a reference list as part of your supplementary materials if it exceeds the character count. There will be no voting process and the winner will be decided by the judging panel.
From our small beginnings in 2001 with 1 clinic in Dublin, Therapie Clinic has matured into a provider with 33 clinics across Ireland, the UK and India.Many of our employees have been with us 10+ years some from day one including our directors.We encourage internal progression & many employees work in different departments throughout their careers.
While our growth has been significant,we are mindful of preserving our reputation for excellence of service with each individual patient.This year we appointed a Medical Director,Dr Paul Reddy’s primary focus has been on delivery of quality care, safety & patient satisfaction. Dr.Reddy is a surgeon with over 35 years experience in medicine.He oversees the clinical training for the group and works closely with our suppliers in setting clinical protocols.He attends on-going training with Allegan and work with their clinicians in improving patients standards in our clinics.
Our strategy has developed and evolved over time and is something that we work hard to maintain,having the highest industry standards is critical to our business.
CEO – Phillip McGlade
Health Care Team:
In addition to the Doctors and Medical Aestheticians, each location has a clinic manager and a friendly, welcoming Front of House (FOH) team. The day-to-day running of all clinics is overseen by our Operations Director, and supported by our Commercial Manager. A Training Manager oversees national training and development requirements.
A dedicated Call Centre, staffed by expert but approachable customer care advisors, now handles all initial and existing patient enquiries. This allows our FOH team to focus on delivering five-star customer service to the patients in clinic.
We have a dedicated marketing and finance team based in our Head Office in Essex.
The group’s Medical Director is Dr Patrick Bowler, a founding member and Fellow of the British College of Aesthetic Medicine (formerly the British Association of Cosmetic Doctors). Dr Bowler qualified in 1974 at the Royal London Hospital. He is a member of the Society for Laser Medicine and Surgery and has been treating in aesthetic medicine for over 25 years.
Our Medical Director (North) is Dr Robin Stones. He has been involved in private aesthetic medicine for over 15 years, and in NHS Dermatology for over 20 years. Dr Stones has a specific interest in the management of acne and rosacea, and is on the teaching faculty for the Postgraduate Diploma and Masters Degree in Aesthetic Medicine at UCLan.