This award acknowledges the important role played by wholesalers servicing the UK medical aesthetic market. Finalists will be selected on the basis of their customer service, product range and processes. The winner will be selected from the finalists using a combination of Aesthetics reader votes and judges scores. Voting will constitute a 30% share of the final score.
Church Pharmacy is renowned in the aesthetics industry for its customer service and this was recognised when we had the honour of winning the Best Customer Service award in 2016. Customer service is at the heart of everything we do from supporting our customers with product information, streamlining the sales process, tracking parcels to their door and a great aftercare service. Not to mention that we have the widest range and choice of medical aesthetic products available at highly competitive prices. In addition to this, we provide regular product training across the UK to make our customers busy business lives easier and enable them to broaden their knowledge and learn new techniques.
We are continually investing in our technologies to provide innovative solutions, having developed a bespoke ordering system for both prescribers (DigitRx) and their partners (Partner Prescribing). We were the first pharmacy to launch an online prescription service offering a full range of aesthetic products which results in a fast, efficient and secure ordering process. Our key goal is to ensure that we not only satisfy customers’ needs but exceed their expectations so that they make repeat purchases.
Our motto is “your partner in aesthetics” and we work hard to make sure we bring value to both our suppliers and customers to enable them to grow their business, be that through premium products, marketing or regulation and product guidance, our customers/suppliers are at the centre of everything we do.
To add value to our customers we have expanded our sales force to five, all highly respected individuals, knowledgeable and experienced. Three finishing in the top spots for sales rep of the year 2017. We have invested in our contact centre to guarantee a highly-trained customer support team offering a premium level of service.
We have opened 2 new pharmacies, central London and Ireland enabling us to better serve our customers and deliver added value benefits through 2-hour delivery or next day delivery across Ireland.
We introduced a new innovative training platform (http://training.medfx.co.uk/) enabling customers to search a large database of high calibre courses (trainers and supplier) to find the right one for them and in coming months we will launch an innovative and exciting indication site.
We have introduced The RASE (http://www.therase.co.uk/) a non commercial education platform offering high end education to small groups from industry experts.
We continue to bring the most exciting and innovative products to market all sold through our online platform, we offer 1.5% discount and a cut off period of 6pm for next day delivery. Our escript now services over 85% of our customers.
Med-fx your true partner in aesthetics.
Wigmore Medical started out as a pharmacy specialising in medical equipment and has grown into the UK’s leading outlet for all products associated with the medical aesthetic industry—the original one-stop shop.
Neighbouring Harley Street, we have forged powerful relationships over the years affording us unparalleled access to countless experts within the aesthetic industry. Not only are we one of the largest aesthetic distributors in the UK, we are also an authority in anti-ageing skincare, pharmacy, training, treatment devices, medical equipment and injectables.
Our website re-launched in the summer of 2017, and now our Account Holders can place digital orders for prescription goods and the full Wigmore Medical product portfolio. This portal has been intuitively designed over the course of a year and provides a secure and convenient experience which will revolutionise ordering for our customers.
For the first time our 10,000+ Account Holders have 24/7 access to Wigmore Medical, with a personalised log in page displaying products and information bespoke to the individual’s business needs based on order history. The website is closely monitored to ensure it delivers optimally for our clients.
At Wigmore we also support our customers with an unrivalled training programmes across toxins, dermal fillers, chemical peels, skincare and equipment. We actively promote continued professional development and product awareness via our training, Open Days and expert-led Masterclasses. We couple this with savvy marketing support to drive our clients and their businesses to professional and commercial success.