Clinic Support Partner/Product of the Year

Criteria This award will be given to the partner company deemed to offer the best non-clinical support for clinics. These companies will offer business services or product support tailored to the aesthetics market such as imaging software, CRM software, PR, advertising, marketing, financial support, legal and insurance. The judges will select finalists who show evidence that their products and services benefit the running and success of aesthetic clinics. The winner will be selected from the finalists using a combination of Aesthetics reader votes and judges’ scores. Voting will constitute a minority percentage of the final score.

Winner

Fvce

  • Fvce is the UKs first platform for facial aesthetics- connecting customers looking for treatments to qualified medical aesthetic practitioners. We act as our practitioners ‘shop window display’ by having their availability, pricing, portfolio, and reviews on our consumer facing platform – allowing them to increase their exposure and get more bookings through us.

  • We also pride ourselves on being able to support practitioners who still have their NHS commitments and who may be lacking the time, capital and infrastructure to make the transition into full time aesthetics. Act as their all in one customer base, CRM, marketer and payments platform.

  • We keep clinics running as cost efficiently as possible. There are no joining or subscription charges- we only take small percentage on each booking made through us – meaning we’re a variable cost and incentivised to deliver.

  • The platform is designed to limit no-shows or time wasters. We generate medically produced treatment content and customers also pay a deposit to secure a slot with someone- resulting in high quality and prepared patients. Even if there is a no-show or a customer doesn’t go ahead with a treatment, the practitioner will always be compensated for their time.

  • Upon booking, we continue the work by facilitating e-consultations, sending after care tips, prompt for new reviews and send reminders for when the next treatment should occur- limiting the traditional follow on work for clinics.

  • Video interview on existing clinics supported:                  https://youtu.be/wiCnVO-1dWw

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Highly Commended

Aesthetic Nurse Software

“I’m struggling with paperwork, spending so much time on admin and have no real handle on my business.” Aesthetic practitioners often say this – they’re eager for a better way of working. Aesthetic Nurse Software (ANS) makes everything digital, so it’s easy to manage clinic admin, stay compliant and give a better client experience. 

  • Complete paperless clinical pathway: ANS makes it easy to go paperless for every element of the clinical process, from appointments, questionnaires and consent forms to photos, prescriptions and treatment notes. 
  • Simplified compliance: ANS adheres to NMC/GMC/GDC and insurance guidelines, making it simple for practitioners to stay compliant. It effortlessly gives practitioners a complete audit trail. 
  • Flexibility: ANS can be used on any device, so practitioners have access to all of their client information, at any time 
  • Support: We’re on hand whenever practitioners need help with the software. We often have users things like, “Sorry for ringing you every 5 minutes!” But that’s what we’re here for. We’re constantly getting feedback on our “amazing”, “brilliant” and “responsive” support  
  • User-friendly: Even “technophobes” find it easy to use 
  • New features: We listen to practitioner needs and implement new features that make it easier to run their clinics 
  • Affordable: It’s priced for new starters through to big salons and clinics, giving room for growth 
  • Business reports: This helps clinics make informed decisions; understanding their revenue, costs and profit; and seeing treatment due dates. At a glance, they get answers to questions like: “Do I have time for more clients?”  

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Commended

Allergan Spark

Making the transition into medical aesthetics is challenging and it can be hard to find the right professional support. Allergan Aesthetics strives to provide the tools for the next generation of aesthetics professionals to learn and thrive on their medical aesthetics journey. In 2019 we launched Allergan Spark, a ‘Knowledge Hub’ which provides access to real-time business and clinical support, on-line resources, and free access to events, webinars, and talks. 


It is founded on three core pillars:

  • Ignite your knowledge - Grants direct access to a team of Virtual Product Specialists and a dedicated Spark Hotline. Spark social media channels signpost clinicians to a knowledge hub, amplifies digital articles, clinical webinars, product information and business-related tools. Clinicians can also access Allergan Aesthetics’ Medical Institute, digital education and training providers to suit their requirements. During COVID19 a series of 5 free live webinars were launched in conjunction with Harley Academy.
  • Ignite your business – Provides a gateway to Allergan Aesthetics Business Consulting offering business resources and workshops. A series of social media webinars from AMI were created and made available on-demand on the knowledge hub.
  • Ignite your network – Develops a support network and community, through Virtual Product Specialists, regional events, and national exhibitions. Provided opportunities for HCP'S to write and publish clinical articles. Spark Talks was launched in June: clinicians videoed 30 second talk pitches. The winning talks were voted for by fellow HCP's and broadcast from a virtual studio in July. Also launched Spark social media: Instagram and Facebook to ignite the community.


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Finalists

Aesthetic Response

Aesthetic Response are the UK’s only call response & diary support service solely taking care of the aesthetics sector

Our success in partnering with clinics has enabled us to work hand in glove with them, becoming a natural part of their business. Our award-winning team have knowledge & know how to take care of their calls & diary bookings, whether looking after a first-time caller or a VIP client.

We’re passionate about building good, trusting relationships both with callers & our valued clients. Our clinics always have peace of mind that we’re there in the background giving them extra flexibility, time to treat more patients, or to simply achieve a better work-life balance.

Whatever the treatment our team are confident to talk callers through their enquiry. Our advisors are some of the most knowledgeable in the business &, due to longstanding relationships with industry suppliers & reps, we keep abreast of the latest treatments ensuring that we can handle the most intricate calls. Whether addressing pre or post treatment queries, undertaking last minute clinic cancellations & changes we manage calls in the same way as internal staff.

We’re proud of what we do to support leading & multi award-winning aesthetic practitioners & clinics across the UK, especially how we’ve adapted to manage the impact of the Covid crisis.

Frances, FTT Skin Clinics

I've been a customer of AR since its conception. In that time I've grown from being a mobile practitioner to having 2 clinics with a large database. AR have been integral in my journey and I doubt I would be where I am without their services. I cannot recommend highly enough. 5 stars doesn't reflect their outstanding service.

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Inspire to Outstand Ltd

  • We promote why Aesthetic clinics should be registered by the Gov healthcare regulator, this ensures that more services offered in this area of practice are scrutinised by an external organisation thus encouraging better regulation of the industry.
  • We offer support and guidance to help practitioners and clinic owners understand healthcare regulation, in order to achieve successful registration.
  • We not only assist the clinics to register with the CQC, RQIA & HIS but we also prepare the teams for their future rating inspection.
  • We supply  the policies and documents rquired to demonstrate sound governance.
  • We educate the clinic teams about these documents to help them to integrate them into daily working, thus ensuring a safer working environment and service. 
  • We visit the clinic to carry out a clinic evaluation and mock interviews to support the official upcoming regulator inspection, thus making the experience less daunting for the whole team. One clinic owner stated:
             "I felt so prepared that it was almost enjoyable"


  • We  support the team throughout the whole regulation journey, which for a sole practitioner is vital as it can be a lonely road to follow.
  • We are  flexible in our service being available during the evenings & weekends, we recognise that clinic managers are unavailable during clinic hours.

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Julia Kendrick PR

Kendrick PR has an industry-leading reputation for a highly specialist, strategic approach that builds, launches and elevates clinics, helping them boost revenue, attract and retain customers and establish brand visibility amongst industry peers, consumer and media alike. With over 70 years of combined PR expertise, we deliver results that truly stand out. We bring accessible, trusted and expert solutions for clinics to accelerate growth, sales and profiling – whether via project-based support, or ongoing campaigns to engage consumer press, build patient awareness and launch new treatments. Uniquely, we offer so much more than ‘just PR’ - we create bespoke service packages tailored to each client’s needs, including elements such as brand profiling, press events, influencer partnerships and social media. With the impact of COVID, Kendrick PR went above and beyond, as the only agency to offer free strategic consultancy throughout the crisis, enabling over 50 businesses to access free business and marketing support to help them navigate the situation. We have also pioneered the market in offering bitesize, pay-as-you go PR programmes via the E.L.I.T.E. Reputation Programme. Again, 2020 saw us take this even further by launching a bespoke toolkit to support clinics with post-COVID PR and marketing - including a wealth of step-by-step guidance and ready to use templates which was welcomed by practitioners and garnered great feedback. Overall, we see ourselves as true partners with our clinic clients and are the only agency to provide such a breadth of support and services - which we deliver with passion, professionalism and authenticity!

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Mantelpiece PR

Over 12 years, Mantelpiece PR, has increasingly been called upon by the aesthetics community to support all stages of a clinic's evolution. In the past year the team has been contacted by those setting up UK clinics or needing clinic PR support at an impressive rate, even during the chaos of the Corona pandemic. MPR supports with PR campaigns, media training, digital marketing, patient trials, case study programmes, ambassadorships, endorsements, branding workshops, website development, key message consideration, treatment offering advice and even securing complimentary equipment trials. MPR consults in nearly all areas of clinic business and development and if there is anything that is not our speciality, we pinpoint exactly the right person or company for the job given our extensive connections and experience. MPR has been commissioned to conduct research on the current UK market offering in non-surgical devices and treatments in order to help shape the offering of top clinics in Harley Street, Fitzrovia and Marylebone. CCR has taken MPR's strategic move to create an annual press conference at its show and forefront the event as the pinnacle of the Aesthetic calendar, giving consumer press an opportunity to get all their information, news and trends direct from CCR. This report will also inform and support clinics to know what's next in the industry and what will be making the pages of the national press.

The three tiers of service packages are fairly priced, suit all budgets and can be chopped and changed to suit all clinic's needs. There is no one-size-fits-all approach or overselling or inflating our prices. Mantelpiece PR doesn’t just get press coverage, it makes its clients industry leaders. 

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Sophie Attwood Communications Ltd

A SPECIALIST WITHIN THE MEDICAL AESTHETICS INDUSTRY

Sophie Attwood is a PR consultant specialising solely within the medical aesthetics industry. She now represents some of the trailblazers within the industry; looking after leading physicians through to skincare heavyweights, manufacturers, distributors and pharmaceuticals. 

A STEADFAST REPUTATION

Sophie’s reputation for developing creative strategies to enable clients to take their communication strategy to the next level now often precedes her and it is precisely this that has enabled her to build a carefully curated portfolio of exceptional brands since launching her profile within the industry in 2017. Her clients regularly find themselves featured within the national press, at the forefront of national campaigns and featuring on the television and radio regularly. 

UNIQUE PERSPECTIVES

Sophie’s unique perspectives on successful brand launch, growth and development, coupled with an impressive client success track record and strong network of national journalists and production teams, now make Sophie one of the most highly sought-after consultants within the medical aesthetics industry; both by profiles from within the medical aesthetics industry and journalists alike. A trusted professional, Sophie leads many conversations within the media and acts as the first port of information for topics surrounding the health and wellness industries. She often finds herself copywriting for national publications and script writing for documentaries that rely on her in-depth knowledge and passion for the industry.


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The Tweakments Guide

The business was founded by Alice Hart-Davis in March 2019 to educate consumers about aesthetic procedures, to broadcast the work of outstanding aesthetic practitioners and to advance the cause of excellence in the aesthetics industry. Alice, who is widely considered to be the leading independent commentator on the area, provides this consumer education through her books, her social media and the website thetweakmentsguide.com. The site allows people to discover relevant treatments based on criteria such as their budget and pain threshold, and then to find outstanding practitioners and clinics in their area.

We are genuinely trying to be a force for good in the industry. Alice is a passionate advocate of good aesthetic work and she uses her platform to educate consumers about aesthetic procedures in general and about the importance of finding a good practitioner in particular. The practitioner register on our site is therefore a curated list. It is made clear to consumers that we only include practitioners who Alice would be prepared to have treat her own face.

To bring practitioners and their work to a wider audience, we promote the site actively through social media, SEO, paid social campaigns, some traditional advertising (eg poster advertising) and though PR including though Alice’s books and journalism in national newspapers and magazines. By driving traffic to the site through these methods we drive new patient referrals to our listed practitioners and clinics and this is the principal way in which we support practitioners. Alice also continually directs potential patients who approach her privately for guidance to our listed practitioners. 


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Web Marketing Clinic

The Web Marketing Clinic is a full-service marketing agency, specialising solely in medical and medical aesthetics websites and marketing.

Founded in 2010 by director Mark Bugg, our team holds decades of combined experience in within, and outside of, medical aesthetics. We bring together developers, creatives and strategists to offer full-service solutions to B2B and B2C organisations in our sector.

Medical aesthetics is evolving at a rapid pace. Rapid growth, in both practitioner and patient numbers, makes for an electrifying time. The Web Marketing Clinic offers unrivalled industry experience and dedicated account management to clients, and believe in building long-term working relationships with clients and with other businesses in the sector.

We're dedicated to this industry, and offer years of experience in web development, branding, digital marketing (email, social, SEO, content, paid ads, automation/funnels, etc.) and traditional marketing (print, PR, broadcast, direct mail etc.)

We also educate practitioners in generating leads through marketing efforts that they can do themselves with little time/energy/expense. This is unlike some marketing gurus who leave all of their knowledge behind expensive courses, coaching or retainers. Simple changes can snowball into full clinics, and as most clinics aren't aiming to dominate all over the country this is especially true.


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Key Dates

  • Entries Open 1st June 2020
  • Entries Close 21st August 2020
  • Finalists announced 1 st December 2020
  • Voting and Judging Close 28 th February 2021
  • Winners Announced The Aesthetics Awards Virtual Ceremony 28th May 2021