This award acknowledges the vital role played by UK distributors who bring new, international products and treatments to the UK medical aesthetic market. Finalists will be selected on the basis of their customer service, product representation and ongoing support to practitioners. The winner will be selected from the finalists using a combination of Aesthetics reader votes and judges scores. Voting will constitute a 50% share of the final score. Finalists may not vote on their customers' behalf.
WHO WE ARE
Est. 2000, Healthxchange Pharmacy is one of the most trusted suppliers of pharmacy products to medical professionals throughout the UK championing aesthetic medicines and treatments.
WHY WE’RE DIFFERENT
Our exceptional and BESPOKE CUSTOMER SERVICE, the quality of our UNIQUE PRODUCT RANGE, and our commitment to investment in EDUCATION AND CLINICAL SUPPORT for our industry colleagues, set us apart.
1. BESPOKE CUSTOMER SERVICES
A highly trained customer service team process orders through multiple platforms, web, email, telephone and more. BESPOKE ONLINE ORDERING (E-PHARMACY) has transformed the prescription process making ordering quick and easy, with one-on-one tutorials for clients where needed.
Our unique introduction has been PRIME. A DEDICATED CUSTOMER SERVICE FOR THOSE CLIENTS SEEKING A CONCIERGE LEVEL SERVICE. A TEAM LEADER provides that individual service only possible when you know your clients personally.
Investment during 2017 has taken the e-pharmacy to new industry leading levels including DECISION SUPPORT SOFTWARE, fulfilling client needs seamlessly and effortlessly. Further investment in the e-pharmacy has also streamlined producing a prescription and improved security.
In clinics we are unique in supporting clinicians, placing nurse prescribers in those clinics to support education and our client’s patients. This service is FREE of charge.
2. QUALITY AND UNIQUE PRODUCTS
We have a saying that “if our doctors won’t use it, we won’t sell it!” We are the ONLY PHARMACY DISTRIBUTOR who can claim to have their OWN MEDICAL DIRECTORATE that analyses products thoroughly before considering offering them to the industry. Our clients trust us to offer only the very best products. It is through this trust that we have been granted exclusivity to leading brands like OBAGI, AQUALYX and ULTRAcel.
3. EXCEPTIONAL EDUCATION AND CLINICAL SUPPORT
The dedicated team of medical professionals including doctors across 3 clinics, 5 pharmacists (3 superintendent) and 10+ nurses ensures we put efficacy and safety first and foremost. Each year we reinvest a significant proportion of profits into education, because we believe we all benefit from excellence in practice. It is for this reason we opened the STATE OF THE ART HEALTHXCHANGE TRAINING ACADEMY. Our commitment is to excellence in CPD EDUCATION, raising professional standards, helping clients and their patients. This investment in the profession has extended to not only supporting and funding the biggest challenge to Aesthetic Medicine, ‘VAT on treatments’, but leading the ethical argument that ‘this is medicine’ and our profession are there to help patients.
Naturastudios offer clinics over 15 years’ experience in the industry and we strive to deliver peace of mind to aesthetic professionals; enabling them to deliver the latest innovative, high grade technology to their clients and patients. At Naturastudios we spend time researching the highest quality products and systems while keeping in mind the ever changing aesthetic industry.
We pride ourselves at Naturastudios on a personal approach with our customers. The Naturastudios team believe that the initial appointment is only the start and are passionate about aiding clinics in introducing new treatments with ongoing technical, marketing and customer service support. Many of Naturastudios’ customers have a positive relationship with their account manager, trainer or member of the team knowing that we are always on hand to help.
Church Pharmacy is renowned in the aesthetics industry for its customer service and this was recognised when we had the honour of winning the Best Customer Service award in 2016. Customer service is at the heart of everything we do from supporting our customers with product information, streamlining the sales process, tracking parcels to their door and a great aftercare service. Not to mention that we have the widest range and choice of medical aesthetic products available at highly competitive prices. In addition to this, we provide regular product training across the UK to make our customers busy business lives easier and enable them to broaden their knowledge and learn new techniques.
We are continually investing in our technologies to provide innovative solutions, having developed a bespoke ordering system for both prescribers (DigitRx) and their partners (Partner Prescribing). We were the first pharmacy to launch an online prescription service offering a full range of aesthetic products which results in a fast, efficient and secure ordering process. Our key goal is to ensure that we not only satisfy customers’ needs but exceed their expectations so that they make repeat purchases.
ABC Lasers has been the exclusive UK distributor for Alma Lasers since 2003. We supply Alma’s range of laser, light-based, radio-frequency and ultrasound devices including the Soprano, Harmony, Accent and FemiLift ranges to more than 1,000 clinics.
Alma is a global innovator in aesthetic and surgical technology with R&D and manufacturing facilities on three continents and distributors around the world. ABC is proud to be one of them and to have been at the forefront of Alma’s global growth and development as well as in raising its profile the UK.
Led by managing director Guy Goudsmit, ABC Lasers has a long-standing partnership with Alma Lasers and a strong working relationship with them. The laser industry in the UK has seen a lot of “hand changing” when it comes to the distribution of lasers brands. ABC Lasers been the exclusive distributor of Alma since 2003. No other company has distributed Alma Lasers in the UK marketplace. We believe this sets us apart from other similar companies as no one else has such a long-standing distribution agreement with the same company.
We employ a team of seven staff and are incredibly passionate about the safety and efficacy of the equipment we sell. We believe that over the last 14 years we have created a reputation based on integrity as a trustworthy and ethical supplier which puts its customers first.
ABC Lasers is one of Alma’s top international distributors in the global infrastructure. We were recently awarded the title of Best European Distributor for Medical Aesthetic Sales by Alma Lasers at its European distributors meeting which took place during the Anti-Ageing Medicine World Congress (AMWC) 2017. Our business development manager Kelly Wiseman was also given an award for Best European Sales and Client Care.
ABC’s mission is to provide modular, cost-effective and high-performance systems here in the UK, based on the very latest clinical research and cutting-edge technology.1 We enable practitioners to offer safe, effective and profitable aesthetic and surgical treatments to their patients, while allowing patients to benefit from the capabilities of state-of-the-art, clinically proven technologies and methods.
As well as supporting our customers within their clinic we carry out a lot of direct to consumer PR, marketing and social media which means that consumers search for and ask for our treatments, such as Soprano and ClearLift, by brand name. This in turn drives business to clinics who use our products.
AestheticSource - Innovation in Aesthetics Delivered to You.
AestheticSource is a growing company, but our ethos remains constant: Clinically proven, affordable well marketed products, delivered in a timely way. At AestheticSource we take pride in delivering excellent customer service and support, through our dedicated Business Development Managers, Training and Customer Service teams.
Our aim is to collaborate with our customers as their businesses grow as a result of satisfied patients returning time and again for further treatments.
We work with what we believe to be the most professional science-backed aesthetic companies in the world. We constantly research the market to ensure we know what is coming and are best placed to choose the right new technologies and brands to join our growing portfolio. Our existing portfolio sees us working with global leaders, bringing a consistent pipeline of exciting novel technologies and new formulations to ensure our customers have the best products available.
Having a Director who is a Nurse Prescriber with thirty years experience working firstly in dermatology and then for the last twenty years and more in aesthetics means we have a vast amount of relevant knowledge. Our training team all work in their own clinics, so bring an up to date and clinically relevant knowledge to our trainings. The Key Opinion Leaders we work with, including Professor Beth Briden, Dermatologist, Professor Mukta Sachdev, Dermatologist, Dr Sandeep Cliff, Consultant Dermatologist, Dr Stefanie Williams, Consultant Dermatologist, Dr Martin Wade, Consultant Dermatologist, Mr Kambiz Golchin, Consultant Plastic Surgeon, Miss Serena Balaratnum, Consultant Plastic Surgeon, Dr Uliana Gout, International Peeling Society, and leading nurses Andrew Rankin, Anna Baker, Frances Turner Traill, Jacqueline Naeini, Claudia McGloin and Gail Stewart, among others, all bring a wealth of experience to the lectures they give, and the support and guidance they give us is invaluable not only to us but more crucially to our valued customers.
We put timely delivery of everything at the heart of our business. Timely delivery of training, products, new product launches, marketing, clinical and business advice, PR, and social media to deliver not only the best clinical results that our customers are looking for but also the media interest to help drive footfall to their clinics.
Since 2011 the Consulting Room Group has been the exclusive distributors of the globally successful HydraFacial system to the UK market and now look after over 180 clinics around the country, where we provide a unique service for our customers with real and ongoing marketing support for their businesses.
HydraFacial’s unique, patented technology takes non-ablative facial rejuvenation to a whole new level with the HydraFacial® take-home products augmenting the treatment to prolong and sustain results. But more importantly, HydraFacial® is the only machine of its kind that uses the 4-in-1 technology of Vortex-Cleansing™, HydroPeel® Exfoliation, Vortex-Extraction™, and Vortex-Fusion® to promote long term skin health as well as immediately visible improvements.
The Group have also recently launched Perk™. Brand-new to the UK in 2016 the Group is the sole distributor of this system to the UK market. Perk is the world’s first hybrid facial which is currently revolutionising the aesthetics market. It is a comprehensive approach to skincare, uniquely merging a professionally delivered exfoliation service with a daily application of advanced take home products. It can be offered as a standalone device or as an upgrade to the HydraFacial system. After only eight months Perk is already available in over 70 clinics around the UK and Ireland.
Distributing only these two products the company has opted to focus on developing the business of HydraFacial within their customers. With more people in Marketing and post sales than actual equipment sales. The growth of our customers business with the HydraFacial is reflected by the large number of accounts with more than one system.
The CR Group was formed in 2002 by business partners Ron Myers and Martyn Roe, two highly-respected figures in the industry. Ron and Martyn have since then gained an envious reputation within the UK aesthetic market place for an in-depth understanding of the sector, their innovative approach to business, and an award-winning service.
Having been involved in the launch of Botox® in 1994, Ron and Martyn have been at the centre of the aesthetics industry throughout its development and growth and have practical experience in working on numerous million pound plus distribution and education/conference related business models, including Wigmore Medical and the FACE Conference.
Over the intervening years since its inception, CR Group has worked with hundreds of individuals and clinics, attended countless conferences and exhibitions, and developed positive working relationships with practitioners, doctors, experts, suppliers and distributors in the UK and abroad, giving it an unrivalled understanding of the aesthetic medical market and its requirements.
As part of its make up the Group also includes the UK’s largest independent aesthetic information website, the Midlands premier cosmetic injectable and laser hair removal clinic – Medizen, and runs one of the most innovative aesthetic business focused conferences in the UK, SMART IDEAS.
Established 4 years ago, Harpar Grace continues to deliver on its promise of growing with integrity and priding itself on making a significant contribution to its accounts & industry as a whole, with its continued entrepreneurial and dynamic spirit. Entirely self-funded we are small but a perfectly formed operation to fulfill customer product and service needs seamlessly, without the large overheads and infrastructure typical of the industry and we are proud to have achieved sizable YOY growth organically across a relatively small but selected base of accounts, without any sub-distributors or direct selling to end customers.
Some key differentiating factors of Harpar Grace;
1. We are business partners & marketing experts first and distributors second. We genuinely believe in putting our accounts growth before our own and even at the expense of faster short term wins we are committed to a longer growth strategy with every account we partner with. We look at all aspects of our accounts business and identify ways in which we can help and support beyond filling the shelves with stock. For us its personal and its not always a profitable approach short term but its an approach that we stand by in wanting to make a true difference in the clinics we supply.
2. We invest the most in the industry in National, Trade & Regional PR – to support our accounts growth. Designated spend is allocated to a large number of individual accounts on quarterly basis and monthly activity and materials provided to our accounts for social media platforms and press mentions is a key priority to create demand for our partners services.
3. We believe in acting synergistically with other distributors in the market to bring new education platforms and idea generation to the Aesthetics Industry. We created & launched the first of a series of National Future is Fusion Events this year which sees several market leading non competing brand entities brought together in a non profit capacity to create an exciting and innovative event, where the client feedback was exceptional. We will be driving the concept to Ireland, Scotland, Bristol & Manchester in the next 12 months. (*** See Attachment 1; Fusion Invite & Agenda***)
4. We are creative in founding & creating collaborations with other brands to deliver new and innovative concepts to the market; Our New Elements hydrafusion treatment is the result of close collaboration and fusion of two market leading treatments to offer an inventive and results driven super charged offering to patients and clinics. (***See Attachment 2; Hydrafusion launch pack***) The company’s unique approach to the market and developing portfolio sees growth projections at 240 +% for the coming year with the team rapidly expanding to support the ongoing growth and development of our portfolio.
Med-fx supplies market-leading Botulinum Toxins, Dermal Fillers, Skin Peels, Cosmeceuticals and Surgery Consumables to clinicians across the UK and enjoys a commanding market share and yearly turnover exceeding £16m.
Our moto is ‘excellence in facial aesthetics’ and everyday we’re proud to deliver just that to our loyal and increasing customer base. This is how we maintain our competitive edge.
We achieve excellence by listening and responding to the needs of our customers, by investing in our people, infrastructure and products and by forging close relationships with our customers and those at the cutting-edge of aesthetic innovation.
As part of our parent company, Dental Directory, Med-fx can now offer our customers a trusted one-stop-shop for all their clinical needs and through our combined purchasing power, pass on economies of scale which help our customers’ businesses grow.
Because of this, Med-fx retains more than a 40 per cent share of the facial aesthetics dental market.
We’re continually investing in our offering to create competitive advantage:
• A growing product range of more than 1,200 facial aesthetic and cosmeceutical products
• Access to 27,000 medical consumables, CQC compliance, training, clinic equipment repair and refit via our parent company
• Signification investment in e-commerce site and e-script service
• Logistic superiority with extended next day delivery cut off, 40-minute order processing time and temperature controlled packaging investment
We’re experts. Our team is one of the most knowledgeable and respected in the industry. We have the only on-the-road sales team in the marketplace, a highly-trained customer support team taking upwards of 150 calls a day and in-house pharmacists on-hand to offer guidance.
It’s a proposition that works and one which our customers value (reference - supporting material). Our Net Promoter Scores for Med-fx and our E-script service achieve a 75 per cent rating collectively and individually rival the national average and scores gained by leading UK businesses.
We’re not your typical facial aesthetics distributor – we strive for excellence - and because of this we believe Med-fx is a success story deserving of the title of Distributor of the Year at the Aesthetic Awards.
Medical Aesthetic Group (MAG), led by sailor, Organic farmer and aesthetic medicine guru, David Gower, and has been distributing ethical and effective products and treatments for nearly 20 years.
With advice and guidance from Medical Director Dr Elisabeth Dancey, one of the first cosmetic doctors in the UK, the company has only introduced products and treatments to the UK profession that are clinically proven and meet clinical demand.
MAG manage a portfolio that can meet all of the clinics’ non surgical requirements, allowing the clinics (customers) to form a strong partnership with support from divisions within the group.
With a focused, dedicated customer service, sales, marketing and PR team, MAG can ensure that we know our customers well and can support them accordingly, without sacrificing responsiveness or service levels.